Our Commitment to Quality
IMA is highly committed to ensuring top-notch service and pays particular attention to beneficiary satisfaction.

The total quality approach specific to the IMA Group ensures that all of our employees feel responsible both on an individual and a collective basis.
Obtaining Feedback from Our Clients
Satisfaction surveys have been implemented since 2010. These satisfaction barometers allow an analysis of the perception expressed by the beneficiary in order to understand and improve the quality of service provided.

In 2015, IMA obtained an overall satisfaction rate of 95%.
Personalized Action
Considering the high number of assistance claims processed , we have long since had to develop detailed procedures which leave little room for improvisation.

Nonetheless, each and every day we deal with people experiencing hardship, and we know how crucial it is to provide personalized service and responses.
Transparent Reporting
IMA offers its clients dedicated and secure extranets.

These allow for real-time access to the status of ongoing operations and accompanying reports and statistics.

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