Our vision and purpose

At IMA, action is at the heart of everything we do: effective, useful, and deeply human action. This is what guides our collective commitment to providing responsible assistance.

David PINO, Chairman of the IMA Management Board

The assistance market is undergoing profound changes.

Faced with these challenges, we are convinced that standardizing and commoditizing our business—including through AI—does not meet the expectations of our beneficiaries or our teams.

Our guiding principle: to play our part and mobilize to resolve crises collectively.

IMA is not just a company. It is a collective force, capable of dealing with the unpredictable.

We defend a unique vision of our profession, which places human relationships with our beneficiaries and the impact of our services in the field at the heart of our project.

  • Technology at the service of personalization and quality relationships.
  • Services operated from our territories.
  • Proximity and a bond of trust with our partners and service providers.

Our conviction: this is the winning model. 

Our purpose: responsible assistance

Doing our part and mobilizing to collectively resolve crises.

To build a more peaceful future, we bring together committed stakeholders around responsible assistance, capable of providing appropriate and effective responses to crises, whether individual or systemic.

In the face of the unpredictable, we choose to be demanding: to preserve our ability to assist people in all circumstances. Building a more resilient society in the face of crises is a choice, a duty to future generations. Being assisted is a right that we defend.

Values that guide us

  • Pictogramme ideation

    GET INVOLVED

    Commitment means choosing to act with conviction. It means going beyond mere duty to defend a certain idea of service: useful, humane, supportive.

  • UNITE

    Surround yourself with people, rally all your stakeholders around strong convictions and values to gain control and power to act. Listen to talent and ideas, and recognize everyone's contribution. 

  • SUPPORT

    Be present every day and over the long term, to reassure and support. Proactively seek to unite and ally with all stakeholders to help them. Be someone they can rely on and count on.

  • ADAPT

    Adapting means demonstrating agility in the face of complex situations, life paths, contexts, and emergencies. It means listening, observing, and constantly adjusting your responses to individual situations. Reacting quickly and appropriately.

To go further

  • Over 40 years of history

    Discover the history and legacy of IMA since its creation in 1981! 

    Learn more

  • Shareholders and governance

    Providing a high level of service is the ambition of the shareholders and management at IMA. 

    Learn more