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Home repairs and assistance |
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When it comes to home repairs and assistance, IMA has developed wide-ranging knowledge and skills in this field and is nowadays one of the leading providers in France.
IMA’s attractive and truly innovative offer encompasses every type of situation, from accident-related emergency interventions to repairing damaged goods, to providing support for remodeling projects, all of this in response to the assistance needs expressed by your clients, members and employees.
Let us help you develop the right solutions in response to their needs.
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Accidentally damaged property. |
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| Avoiding Further Damage Following a Storm, Fire, Water Leakage, or Flood |
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Intervention of tradespeople to handle emergency protection works as required (covering the roof with a tarpaulin, safekeeping of personal belongings, temporary glazing, etc.) |
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If the building or property is unfit to live in or if personal belongings are destroyed |
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Site surveillance |
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Temporary housing arrangements for the occupants |
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Coverage of expenses for basic necessities (clothing, toiletries …) |
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| Additional services in case of major claims or traumatic events |
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Housing search help |
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Psychological assistance |
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Coverage of travel expenses for the owner to arrive on site |
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breakdowns: boilers, electrical systems, household appliances |
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loss, theft, breakage, forgotten keys… |
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Dispatching of specialized and qualified tradespeople (heating engineers, plumbers, locksmiths, etc.) |
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Household appliance repair or temporary replacement |
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IMA offers an SMS text messaging service for deaf, hard of hearing or speech impaired customers. |
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Once emergency interventions have taken place, damaged goods still require repair. |
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| Fast and Facilitated Repairs |
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This can be an arduous task: choosing the right tradesperson, making appointments, following up the works and scheduling, in addition to paying constant attention to the final cost to make sure it does not exceed insurance coverage!
IMH (Inter Mutuelles Habitat) handles the entire process. |
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| Telephone estimates |
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Remote evaluation and costing of damages in collaboration with the insurance company |
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Faster response times for expertises and estimates: 90% of files handed through remote evaluation are processed il less than 10 days |
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Fats payment of insurance indemnities if the insured wishes to carry art repairs on her own |
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Repairs in kind |
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Monitoring repairs on damaged goods in terms of the beneficiary’s choice and in accordance with the insurer |
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Choosing and dispatching qualified tradespeople (masons, plumbers, roofers, electricians, joiners, heating engineers, etc.) |
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Planning, following up and verifying the works and related costs |
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These services are implemented by Inter Mutuelles Habitat (IMH),
a subsidiary of the IMA Group. |
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Homes or business promises can involve a variety of works and specific needs. |
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