Ask for a certificate of assistance

We advise you to ask for a certificate of assistance several weeks before your departure or visa application.

To receive a certificate of assistance, please fill in the information requested in the form below.. When we receive your request, our agents will work to process it as soon as possible.
(Service available from Monday to Friday).
The certificate of assistance can be required in some cases, including:

• visa applications for certain countries.

• visa applications to travel to the Russian Federation (please be aware that Russia is particularly strict when comparing the departure and return dates on your visa application to those on your certificate of assistance)

• requests from entities that organise group holidays (schools, educational institutions, associations, travel agencies, etc.)

• Cuba requires proof of “repatriation coverage” upon arrival at the country’s entry points (airports, ports, etc.)
As a precaution, we advise you to ask for a certificate of assistance several weeks before your departure or visa application.

You are entirely responsible for the information that you send to IMA using the certificate of assistance request form, and Inter Mutuelles Assistance shall in no way be held liable for this information.

If you need to amend a certificate that has already been issued, please note the reference number of the certificate you received and contact IMA at:

From France : 0800 75 75 75 - Service and call free of charge

From abroad: + 33 5 49 75 75 75

From France : 0800 75 75 75 - Service and call free of charge

From abroad: + 33 5 49 75 75 75

Online certificate request form

To submit your request, choose your insurer, click “Submit a request” and complete the form.

To request a certificate of assitance, please connect from a computer.


If you need certificates of assistance for more than six people, please contact our IMA agents at:

From France : 0800 75 75 75 - Service and call free of charge

From abroad : + 33 5 49 75 75 75

From France : 0800 75 75 75 - Service and call free of charge

From abroad : + 33 5 49 75 75 75