Our certifications

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The IMA Group’s Certifications

For years, IMA Group has shown a strong commitment to ensuring world-class quality, so that the Group is consistently able to provide the best possible assistance and support to its customers.

IMA E.I.G.

(Niort, Rouen, Angers and Montreuil sites)

ISO 9001 (v 2015)
• Scope: development and implementation of 24/7 travel assistance services, travel assistance and health assistance for the customers of our shareholders and clients.
• First certification date: 2008 for Montreuil activities, 2014 for travel and travel assistance

Certification of the NF-399 mark - Interoperability of emergency services
• Scope: MCS, version M35, Category J
• First certification date: 2016

IMH E.I.G.

(Echiré, Marseille and Schiltigheim sites)

ISO 9001 (v 2015)
• Scope: Home assistance
• First certification granted in: 2012

IMATECH

ISO 9001 (v 2015)
• Scope: Customer relations services on behalf of third parties
• First certification granted in: 2008

IMA PROTECT

APSAD certified for residential remote surveillance services (Standard I31 Type P5)
• Scope: Remote surveillance
Remote imaging processing at the site in Nantes (Loire-Atlantique) and Beaucouzé (Maine-et-Loire)
• Date of first certification: 2001

IMA Ibérica

ISO 9001 (v 2015)
• Scope: Telephone call management and transport, medical, and roadside assistance services
• Date of first certification: 2012

IMA Italia

ISO 9001 (v 2015)
• Scope: 24/7/365 medical and technical assistance services for individuals, vehicles and homes
• Date of first certification: 2011

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