Home Assistance: IMA protects homes and their occupants

The offers

Protection of property and people

Our alarm, remote monitoring, and remote assistance solutions protect people and their homes throughout France. To do this, we combine connected technologies with human presence, with experts available 24/7. Alert processing, alarm response, and technical assistance are integrated into a comprehensive and reassuring home assistance system designed to protect homes and their occupants. Our offerings are tailored to the needs of policyholders, from essential protection to lasting peace of mind. They are based on interoperable solutions and recognized expertise in connected devices.

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  Home insurance claims assistance

  We provide home assistance services tailored to each situation. Emergency repairs, temporary accommodation, security, transportation of loved ones, or care for pets. Our support aims to secure your daily life and maintain continuity.

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  Damage assessment and costing

  We carry out remote damage assessments and cost estimates. Our digital tools facilitate the description of damage and speed up its classification and evaluation. This expertise applies to real estate, movable property, and electrical equipment.

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  Claims management

  We assist insurers in processing claims and managing home insurance claims. Our teams are involved in processing claims, pursuing recourse, and detecting fraud. This organization secures the process and facilitates the monitoring of claims.

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  Non-claim home assistance

  For domestic incidents not covered by insurance, we offer simple and accessible solutions. Thanks to our dépannage.help platform, policyholders can quickly find a qualified building professional for routine repairs. The process is seamless, from diagnosis to repair, with payment after completion.

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  Home improvement and renovation

  We support home improvement, adaptation, and renovation projects. Our solutions cover everyday tasks, prevention, and energy-efficient renovation. The goal: more comfortable, more responsible housing that is adapted to usage and vulnerabilities.

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  Repair in kind

  Benefit from a network of IMH-approved service providers for repairs following a claim.
  This gives policyholders who have suffered damage to their home the option of having the damaged property repaired by a contractor, instead of receiving the traditional insurance payout.

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