IMA Benelux: assistance solutions in the Benelux

An emergency is never trivial: it is the moment when everything changes. That is precisely when we step in. We look after your customers 24 hours a day, 7 days a week. Much more than just a solution, we offer them a human, flexible and exemplary presence.

Our mission? To transform a stressful situation into caring and effective support, where every customer feels understood, supported and reassured. It is this requirement that defines our assistance solutions in the Benelux.

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Do you have a question, a project or need assistance?

We would be delighted to hear from you!

Our 3 worlds

Mobility

Our teams listen, advise, reassure, and implement the most appropriate solutions to ensure the mobility and safety of drivers and their passengers.
We also offer beneficiaries modular and customizable services. The diversity of our offering guarantees complementary assistance, insurance, and services.

Operated by
Habitat

Restore peace of mind to your home. We respond quickly and compassionately to any emergency situation in your home.
Thanks to our network of qualified service providers, we do everything possible to secure the premises, limit damage, and preserve the comfort of your home until permanent repairs can be made.

Operated by
Health Well-being

Thanks to the Group's expertise, we offer our beneficiaries the strength of our well-established global network, equipped with processes tailored to the volume of people requiring assistance.
From crisis coordination to post-intervention follow-up, our medical teams take care of every stage of the assistance process. With IMA Benelux, our beneficiaries are supported by a player who understands your market.

Operated by

Customer experience (CX)

At IMA Benelux, customer experience is at the heart of our strategy. We focus on quality, innovation and efficiency. Thanks to our expertise in international assistance, our multilingual team available 24/7 and our network of qualified service providers, we meet the needs of customers in a variety of sectors, far beyond insurance and automotive.

This commitment to excellence has been rewarded with first place in the NPS ranking of Belgian assistance providers in 2023 and 2024, according to an independent survey conducted by Ipsos.

IMA Benelux: a solid and committed shareholder base

IMA Benelux Assistance is backed by a multi-partner shareholder structure comprising the IMA (Inter Mutuelles Assistance), P&V and Ethias groups.

As a strategic subsidiary of the IMA Group, opening up our capital to the P&V and Ethias groups strengthens our financial solidity, consolidates our local roots and supports our ability to provide long-term support to our partners.

Assistance solutions in the Benelux with IMA

IMA Benelux's multilingual assistance providers are available to beneficiaries 24 hours a day, 7 days a week, to implement the most appropriate solutions for their situation. And they do so quickly, anywhere in the world.