Expert partners in every field

At IMA, our service providers work in our various areas of expertise: Mobility, Housing, Home Help, and Travel & Medical.

We have emergency and non-emergency service providers, all of whom share the same high standards and quality. Through a close partnership, we support all our service providers over time and help them develop their skills. What guides us: the satisfaction of our beneficiaries.

Ensuring mobility for all

Our expert mobility assistance providers guarantee high-quality service in every situation. They respond to specific needs related to all modes of transportation (thermal, hybrid, electric, soft mobility, etc.).

To support them on a daily basis and over time, we have dedicated teams that ensure:

  • service quality,
  • territorial coverage,
  • cost control.

The trades represented:

  • Breakdown services/tow trucks
  • Taxis/ambulances/conveyors/transporters
  • Scheduled and medical air transport, rail transport
  • Maritime correspondents
  • Demolition contractors
  • Vehicle rental agencies
  • Hotels

A dedicated team also coordinates the networks of car manufacturers and trains our service providers in specific breakdown procedures and knowledge.

Key figures for 2025

  • +1600

    towing services

  • +3400

    rental agencies

  • +1500

    taxi/ambulance providers

Service providers dedicated to carbon-free mobility

We affirm our responsibility by training service providers committed to the development of carbon-free mobility. With more than 15 years of experience in this field, we are now the leading assistance provider for France's electric vehicle fleet.

Our partners are specifically qualified to deal with issues specific to these vehicles: emergency charging solutions, mobile charging, or installation of home charging stations. In large urban areas, some service providers have equipment that allows for recharging to ensure continuity of travel.

Service quality guides every intervention. IMA breakdown mechanics have undergone dedicated training and are certified in electrical safety (B2XL). We are also supporting the growth of soft mobility with a developing national network of approved breakdown and towing mechanics, mobilized to secure and maintain all journeys.

Responding to new challenges related to housing

We have an extensive network to address social issues and climate and energy challenges. Our Habitat partners provide assistance with claims, remote monitoring, and home security. Emergency and non-emergency experts provide tailored and coordinated responses, taking into account local constraints and beneficiaries' expectations. We support our service providers with a focus on service quality and continuity.

Trades represented:

  • Carpenters
  • Glaziers
  • Locksmiths
  • Beautification professionals
  • Plumbers
  • Heating engineers
  • Electricians
  • Structural work professionals
  • Roofers
  • Leak detection
  • Cleaning specialists
  • Alarm technicians
  • Technical assistance providers

  • Security companies

     

Key figures for 2025

  • +1600

    Home service providers

  • +1,5M

    connected devices installed

Supporting beneficiaries at every stage of life at home

Our expert service providers work hard every day to support our beneficiaries throughout their lives. Trained to work with vulnerable populations, they provide tailored solutions to issues such as prevention, disability, and loss of independence, with a focus on proximity and listening. Thanks to them, we cover more than 98% of the country with a high level of quality.

The professions involved:

  • Home help
  • Care assistants
  • Social workers
  • Childcare
  • Gardening
  • Psychological support
  • Funeral services
  • Home cleaning
  • Home schooling
+ 4,000 home care service providers partnering with IMA by 2025

 

Support at every stage

The integration of a new service provider follows a structured process: application, needs analysis, telephone discussions, validation of specifications, on-site or remote audit, and collection of regulatory documents. This is then formalized by the signing of an agreement followed by a trial period.

Dedicated teams then ensure continuous quality monitoring, based on proximity and listening. We regularly evaluate service quality based on compliance with specifications, field feedback, and satisfaction surveys. An annual review allows us to ensure that this collaboration is long-lasting.

Go further

  • Why join IMA?

    Joining IMA means becoming part of a structured and recognized network. It means benefiting from long-term support and entering into a relationship based on quality of service.

    Learn more

  • The strengths and added value of our network of service providers

    A national network, complementary expertise, and shared quality standards: discover what makes IMA service providers so strong and valuable.

    Learn more