Our areas of expertise

With a presence in France and internationally, we support our customers and beneficiaries around the world every day in four areas of expertise: Mobility, Housing, Health & Well-being, Travel, and Medical.
In all these areas, we offer a high quality of service that sets us apart from other assistance providers thanks to our strong human capital, extensive network of service providers, and innovation at the heart of everything we do. 

Mobility: making every journey stress-free

IMA is a leading provider of automotive and travel assistance services in France and internationally. Every day, our teams advise, reassure, and implement solutions tailored to each situation to ensure the mobility and safety of drivers and their passengers. 
IMA is the leader in electric vehicle assistance. For more than 15 years, we have been supporting this growth with a network of more than 1,600 breakdown and towing services.

 

2025 Key figures

*Source: "Journal de l'automobile", February 2025, light vehicles

  • 92,2%

    overall satisfaction with Mobility activities 
    in France and abroad

  • +1M

    towed vehicles
    breakdowns and accidents

  • 56%*

    of the French electric vehicle fleet is serviced by IMA

Home: managing claims, protecting and improving homes

We provide policyholders who have suffered damage to their homes with solutions based on the complementary nature of human support and the strength of our network of service providers throughout France. Emergency response, remote assessment, repairs, renovation services... we support residents in restoring or improving their quality of life.
Our remote monitoring solutions, combined with reliable tools, enable our teams to provide continuous protection for people and property.

2025 Home Key figures

  • 89,8%

    overall satisfaction
    on the scope of repairs in kind

  • 404356

    managed alarms

  • +1900

    housing services providers

  • 65899

    cases handled

Wellness: supporting life and health journeys

As architects of solutions for prevention and support throughout people's lives and health journeys, we provide tailored responses to every situation.
Healthcare assistance, prevention, support, digital solutions, caregiver assistance, remote assistance: solutions for everyone at every stage of life. 

Wellness 2024 key figures

  • 83,8%

    overall satisfaction
    Wellness activity

  • +4000

    service providers

  • +1M

    hours of home help

Travel and Medical: supporting our beneficiaries wherever they are

For over 40 years, we have been providing 24/7 support to all business and leisure travelers in France and around the world.
To do this, we rely on a network of affiliated hospitals, our dedicated medical teams, and our expert know-how. 

2025 Travel and healthcare Key figures

2025 Travel and healthcare Key figures

  • 94,5 %

    overall satisfaction
    scope: France and abroad

  • 4000

    accredited medical facilities

  • 89179

    medical assistance case

  • +1600

    medical evacuations and repatriations

  • +20

    languages spoken

IMA, in-house expertise

To address the issues faced by beneficiaries, we have a wide range of expert professionals at our disposal. Front-line support staff, call center operators, nurses, dispatch doctors, lawyers... All share the same desire to meet every need by placing people at the heart of their work with a spirit of kindness and mutual aid. Their main motivation is to meet beneficiaries' needs with high-quality service and ensure their complete satisfaction at every interaction. 

Going further

  • Taking action for a positive and lasting impact

    At IMA, we place a high priority on the quality of service we provide, in a spirit of responsibility.

    Learn more

  • Developing talent, cultivating diversity

    Our employees are the beating heart of the group. Working conditions, fairness, and non-discrimination guide our actions alongside them.

    Learn more