Certifications: our service quality rewarded

ISO 9001:2015

ISO 9001:2015 certification is an international standard that certifies that an organisation has implemented an effective quality management system.

In practice, being ISO 9001:2015 certified means that IMA works according to structured, consistent and quality-oriented methods.  

IMA Assistance France  

IMA GIE SCOPE (Niort, Montreuil, Rouen, Chauray, Limoges)  

Development and implementation of travel assistance, travel support and health assistance services for shareholders and customers, 24/7.

IMATECH (France)  

Customer relations services on behalf of third parties.  

IMA IBÉRICA (Spain)  

Telephone reception and management of travel, roadside and medical assistance services, as well as home help following hospitalisation and/or immobilisation.  

Front-office claims handling.  

IMA SERVIZI (Italy)  

Provision of medical and technical assistance services for individuals, vehicles and homes, 24/7.

WAFA IMA ASSISTANCE  

Technical, funeral and medical assistance services.  

It is thanks to our support staff based exclusively in France that we have been awarded 100% Made in France certification. This service sets us apart because it provides high-quality support to our customers and beneficiaries.

We are doubly proud of this: proud to offer such high-quality, 100% French service and proud of this recognition thanks to the AFRC's Made In France certification.   

Scope: the French entities of the IMA Group  

Employees based in France with an employment contract under French law:  

• IMA Assistance France (Niort, Montreuil, Rouen, Chauray, Limoges)  
• IMH (Echiré, Marseille, Schiltigheim)  
• IMA PROTECT (Nantes, Beaucouzé)  
• IMATECH (Nantes)  

At the heart of it all is our commitment to customer satisfaction, which has been driving us for over 45 years. We are constantly innovating, researching and developing new services to meet the needs of our customers in France and around the world. This is also why we achieve over 90% satisfaction every year in all our areas of expertise (93.8% in Mobility and 98.4% in Housing in 2023).  

By combining digital technology with a human touch, we offer omnichannel customer journeys to meet their needs anytime, anywhere. This is how we make everyone's daily life easier with responsible assistance for all.