Join our assistance network by becoming an IMA partner
To meet today's needs and anticipate those of tomorrow, IMA is constantly expanding its network with new skills in its many areas of expertise, in which every professional can become an assistance provider.
Why work with IMA?
Joining IMA means becoming part of a leading player whose experience inspires confidence. Being an assistance provider alongside the IMA Group also means benefiting from a solid business stream, characterized by the diversity of interventions and the regularity of the assignments entrusted, which is ideal for personnel management.
In addition, IMA supports its service providers in their development and skills enhancement. In the area of mobility, for example, breakdown mechanics have been trained in electric vehicles. In the area of health and well-being, the Group is committed to promoting home care professions in partnership with Fédésap (Federation of Personal and Local Services). This support is relevant and useful in order to better meet the expectations of beneficiaries.
Finally, IMA offers local support with network coordination, understanding of the various assistance professions, continuous listening, and dedicated tools.
Key benefits:
- New customer base
- Skills development for our service providers
- Local support
Expertise and long-term commitment
Joining the IMA Group is not just about seeing your name added to a list. It is also, and above all, about benefiting from comprehensive, long-term support based on a strong partnership and hands-on management.
IMA's partners benefit from digital tools that simplify their day-to-day processes. These tools streamline and automate exchanges and improve the partner/beneficiary experience.
What we offer our assistance providers:
- Activity monitoring and analysis: regular assessment and monitoring of providers' activities (contractual reporting) / activity reports to stakeholders
- Service quality management within the framework of IMA activities: coordination of and participation in all actions that contribute to service quality (quality and certification process, risk management, internal control, audits, compliance system, business continuity plan).
Join us anywhere in France
IMA relies on a dense network that is regularly adjusted to the specific characteristics of each region and the distribution of the population. This extensive presence enables the Group to offer the right service in the right place, from the most urbanized areas to the most remote regions, in the mountains and in rural areas.
Throughout France, local coordinators monitor activity to adapt to local needs. They observe expectations and balance expertise accordingly. Thanks to this network, IMA can guarantee a rapid response that is consistent and aligned with the expectations of its beneficiaries, its customers, and its assistance providers.
How to become an assistance provider?
Any professional who is passionate and aligned with IMA's vision of assistance can become a potential partner of the Group.
To join the network, certain criteria must be met, starting with responsiveness, the primary selection criterion. All new partners must comply with the Group's requirements:
- signing a demanding partnership agreement;
- following specific specifications for each profession;
- committing to a quality framework (quality of service, price list, etc.);
- a sustainable and balanced partnership generating additional and recurring business volume, based on trust and ongoing dialogue.
They share their experiences
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We share the same values. Alpha Taxis is committed to meeting IMA’s expectations and adapting to its needs so that everyone can get the most out of this long-term partnership. .
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We have been partners since 2008, and we appreciate the consistency of the projects, the clarity of the processes, and the quality of the support provided by IMA. Our relationship is smooth, professional, and responsive, with transparent communication that allows us to continuously improve the services we provide to our beneficiaries.
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We decided to become an IMA service provider in 2023 because every assignment they offer is unique. Our relationship is very smooth, responsive, and, above all, highly efficient when we communicate by phone.
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We have been partners with IMA for 23 years, and our relationship is built on clear and effective communication. Their teams are very pleasant to work with and demonstrate excellent responsiveness and organization.
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CDS Groupe is pleased to count IMA among its client references. We are particularly proud to collaborate with a recognized leader in the French assistance market. This partnership, built on efficiency, performance, and agility, serves as a strong testament to our capabilities and reflects the trust placed in our teams and solutions.
Go further
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Expertise in every field
Mobility, Housing, Health & Well-being, Travel & Medical: IMA mobilizes recognized expertise to meet every assistance need.