IAF : a human approach to assistance
We are a leading figure in the world of assistance and responsible services.
In this age of digital technology and artificial intelligence, we remain convinced that the value of our work as an assistance provider remains deeply human, thanks to our interpersonal skills and our ability to mobilise the right expertise at the right time.
IAF, mobility and health assistance specialist: a solution for all needs
Soft mobility
We develop assistance solutions dedicated to new forms of mobility. To respond to emerging uses such as cycle commuting and urban cargo bike use, we have developed a range of services combining digitalised routes, specialist partners and human support at every stage. A concrete response for stakeholders who wish to enhance their mobility assistance offerings in a responsible manner that is adapted to societal changes.
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Mobility
For over 40 years, IAF, a specialist in mobility assistance, has been providing support for travel-related situations in France and abroad.
Thanks to a rigorously selected network of local partners (breakdown/towing services, taxis, rental companies) and dedicated digital solutions, we offer flexible and customisable services. Our proven organisational structure ensures responsiveness and quality of service across all territories. -
Wellness
We provide support during life stages and sensitive situations through a comprehensive approach focused on listening and understanding needs. To support our assistance managers, we rely on an interdisciplinary medical and social platform bringing together social workers, nurses, occupational therapists and doctors, as well as an extensive network of approved service providers. This organisation enables us to offer tailored, humane and accessible solutions, regardless of the beneficiary's geographical location.
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Travel & Medical
We provide travel and medical assistance services in line with the IMA Group's mission, for both personal and business travel. When the unexpected happens, our specialist teams work closely with the most appropriate medical and logistical partners for each situation. They ensure that clear, reliable and continuous information is provided to both beneficiaries and partners. This recognised expertise, combined with high standards, enables us to offer assistance that secures, reassures and preserves people's integrity, while ensuring the quality of the overall experience.
Caring company
We are committed to providing a human and local service that creates value for our various stakeholders: beneficiaries, shareholders, partners, employees and civil society as a whole. In an environment where digital technology and artificial intelligence are becoming increasingly important, we firmly believe that the value of our assistance business remains deeply human.
Listening, understanding, reassuring, coordinating: these interpersonal skills and this ability to mobilise the right expertise at the right time are at the heart of our work as an assistance provider.
Labels and certifications
- ISO 9001 - IMA Assistance France
ISO 9001 certification for the IMA GIE scope (Niort, Montreuil, Rouen, Chauray, Limoges), covering the development and implementation of travel, journey and health assistance services, provided 24/7. - Label AFRC - 100 % France Garanti
Label certifying that for events occurring in France, all services will be coordinated by assistance centres based in the country, in accordance with a certified and controlled set of standards. - eCall 112 - plateforme publique
A leading player in eCall 112, with a platform dedicated to receiving, analysing and redirecting emergency calls. - Trophées de l’Assurance pour les solutions digitales du Groupe IMA
Insurance Trophy - Silver (Service Innovation) for ‘Mon Rendez-Vous Auto’.
Insured Trophy - Bronze for the Mobiflex offer.
Expertise at the heart of mobility and wellness
IAF Assistance brings together all mobility, health and wellbeing assistance activities in France, as well as travel and medical assistance.
Mobility is part of our DNA. Every year, with more than 9 million calls*, our teams handle assistance requests where listening, understanding and fluidity remain essential. To guarantee this quality of service, we rely on a unified operational system designed to reinforce relational excellence and bring tangible value to each interaction. Each situation is handled on an individual basis, taking into account the context, the expectations expressed and the specific issues facing each beneficiary. This deeply human and responsible approach is at the heart of our mission: to be there in an emergency, committed for the long term, and always attentive to those we support.
*scope: France
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2700
employees
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+160K
beneficiaries receiving home care
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2,6M
annual case files
