IMH : from claims management to home improvement

Our home assistance solutions are designed to provide our beneficiaries with peace of mind and everyday serenity. From claims management to domestic risk prevention, our range of Home Assistance expertise covers every aspect of daily life with one goal: to support, assist, and take care of our beneficiaries throughout France.

Famille sur canapé

Travaux.help

This platform supports our customers from the estimation stage through to the completion of their home improvement projects, thanks to the strength of our network of approved tradespeople. 

  • Emergency intervention

    24/7 emergency call handling.
    Disaster assistance: provision of emergency services in the event of a home disaster (fire, water damage, electrical damage, etc.) or domestic incidents (appliance breakdown, broken windows, theft or loss of keys, etc.) with rapid intervention by qualified professionals to implement emergency protective measures.

  • Remote expertise

    Remote assessment service that consists of evaluating the cost of damage or work caused by a loss.
    Remote analysis and assessment of the amount of damage, followed by a proposal of compensation solutions to the insured, enabling rapid processing and support throughout all stages of the claim.

  • Repair in kind

    Benefit from a network of IMH-approved service providers for repairs following an accident.
    This gives policyholders who have suffered damage to their home the option of having the damaged property repaired by a company, instead of receiving the traditional compensation paid by the insurance company.

  • Paid customer service

    We provide a platform of paid services, accessible to all insured persons who need specific assistance that is not covered by their insurance.
    Dépannage.Help responds to emergency home repair needs 24/7 (plumbing, electricity, heating, locksmith services, door and window repairs) through a national network of qualified service providers.

Since IMH was founded in 2007

IMH puts its expertise at the service of policyholders who have suffered home damage or domestic damage. Thanks to their experience, IMH service providers adapt quickly and efficiently to major climate disasters.
Our network of service providers offers the following services: plumbing, heating, electrical work, cleaning, structural work, carpentry, glazing, locksmithing, and home improvement.

Our key figures for 2025
  • 6 M

    of cases processed

  • 3 M

    remote expertise

  • 3 M

    emergency assistance and disaster recovery services

  • 3

    dedicated sites (Échiré - Marseille - Schiltigheim)

  • +1600

    IMH providers