IMA Italia: Assistance solutions in Italy

IMA has been operating in Italy for over 35 years, offering assistance and support in various areas of everyday life. Day after day, IMA provides innovative services in roadside assistance, medical assistance, travel insurance, claims management, home assistance, international mobility, and tailor-made products to meet customer needs.

Our goal has always been to give people back the well-being and peace of mind they need to live, move around, and travel. IMA Italia provides assistance solutions in Italy based on long-term partnerships that serve everyone.

Contact us

Discover how to contact IMA Italia Assistance.

Assistance services Italy: Traveling with Imaway

Imaway is the travel insurance born from IMA's experience to guarantee peace of mind and safety everywhere. Coverage includes direct payment of medical expenses, 24/7 assistance, trip cancellation, and baggage protection. Thanks to the IMA Group's international network, those who travel with Imaway benefit from an extensive network of medical centers around the world. Travel worry-free and enjoy every experience in complete freedom.

Learn more

Our activities and support services in Italy

Mobility

We offer innovative roadside assistance and mobility support solutions. We always put the customer and their safety at the heart of everything we do. From digital assistance to eCall services for cars, motorcycles, bicycles, and scooters, we guarantee efficient, alternative, and sustainable mobility.

Operated by
Home

Living means feeling safe. IMA Italia Assistance protects your home and office with constantly evolving services: craftsmen and technicians, cybersecurity, and digital assistance, offering comprehensive support to individuals, small businesses, and shops.

Operated by
Health and wellness

We promote well-being through solutions dedicated to health and support for vulnerable people. From telemedicine to home care and claims management, the Health and Well-being program supports customers at every stage of their lives thanks to specialized teams and a network of social and health centers throughout the country.

Operated by
Travel Insurance

IMA Italia Assistance offers comprehensive insurance coverage and complete travel assistance. The international Group's experience and the flexibility of our approach are assets that we make available to our partners, such as brokers and travel agency networks, in order to develop tailor-made policies and products together.

Operated by

Quality and certifications

Operations Center

IMA Servizi S.c.a.r.l. has obtained quality management system certification in accordance with UNI EN ISO 9001:2015 for the provision of technical and medical assistance services to people, vehicles, and homes, 24 hours a day, every day of the year.

Gender equality

IMA Italia Assistance and IMA Servizi have obtained gender equality certification in accordance with the UNI/PdR 125:2022 standard.

Quality Policy

Assistance solutions in Italy with IMA

We devise solutions for your peace of mind.

From emergency assistance to everyday support, IMA Italia Assistance simplifies life and restores security and well-being to its customers and the people it assists. Our vision is of a world where people feel free and secure because they know they can count on those who support and accompany them, anytime, anywhere, to deal with any unforeseen event.