Repairing life's moments with the high standards of the future
Every day, IMA puts its expertise in assistance at the service of everyone. Beyond providing operational solutions to problems and unforeseen events, we offer each beneficiary personalised, long-term support.
Our aim is to help everyone navigate life's situations as calmly as possible.
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Customer satisfaction is our primary commitment
Teams that listen, advise and support beneficiaries with care. That is what IMA Group assistance is all about. A commitment to quality based on a culture of service shared by all our employees and partners. What's more, our assistance for French beneficiaries is based in France, offering a high-quality, reliable and responsive service. This is a major asset that enhances our clients' brand image.
Source: 2025 results for IMA GIE, scope: Roadside assistance in France/abroad, Mobility activities in France/abroad and Health & Well-being.
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100%
FR label, guaranteed French service
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92%*
overall satisfaction
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7
one call answered every 7 seconds