Publié le 07/10/2026
Customer Relations in the spotlight
They are the “voice” of customer service—the first point of contact for our shareholders and partners. At IMATECH, more than 600 advisors embody customer service every day. In 2026, IMATECH participated for the first time in the Best Customer Service Representative in France Challenge, organized by CoRelation and Randstad. This was an opportunity to highlight a demanding profession and the wealth of expertise possessed by our customer service representatives.
An internal initiative inspired by the national challenge
Nearly 1,000 customer service representatives participated in this national competition, with the goal of assessing their skills and comparing their practices. The test consisted of a 75-question multiple-choice exam to be completed in 20 minutes, covering the nine key customer service skills.
At IMATECH, nearly 150 customer service representatives took part in the challenge, demonstrating their commitment and desire to improve their professional skills.
In the end, Morgane KRISKA, Nicolas RAIMBAULT, and Lucas FAVREL took the top three spots in the internal rankings. This achievement is all the more remarkable given that they ranked 33rd, 66th, and 67th, respectively, in the national rankings.
The three winners also share the distinction of being expert advisors within our Insurance Administration and Legal Services divisions. This distinction underscores the quality of the expertise developed at IMATECH.
From left to right: Nicolas RAIMBAULT, Morgane KRISKA, and Lucas FAVREL.
(Re)discover our areas of expertise
For more than 25 years, IMATECH has supported all of its shareholders and partners with expertise, dynamism, and commitment to delivering a high-quality experience.
Through customized solutions, we address each client’s specific challenges across all our areas of expertise: outsourced insurance management, information and legal protection, as well as automotive technical assistance services.
