Publié le 03/06/2026

IMA Group reports strong results and confirms its position as the leader in assistance services in france

Against a backdrop of intensifying climate, demographic, and energy transitions, the IMA Group reports improved results for 2025 and successfully concludes its 2022–2025 Strategic Plan. IMA confirms its position as the leader in assistance services in France, reporting revenue of €1,112 million and consolidated net income of €42.8 million.

IMA Group at a glance

1. Consolidated net income attributable to the Group
2. IMA Group equity (excluding minority interests)

The results we are presenting for 2025 demonstrate the strength of our business model, even in an uncertain environment.
Beyond the numbers, these results reflect the unwavering commitment of all IMA Group employees, who bring a deeply human approach to their work every day. For 45 years, we have been there in times of crisis, 24 hours a day, supporting those facing vulnerable situations. Access to assistance is a right we defend at IMA.

This momentum is also driven by the expansion of our international operations, which today stands as a key driver of our growth. It reflects our ability to adapt our expertise to local specificities while remaining true to what makes us unique: high-quality assistance, rooted in local communities and focused on people.

These results mark the culmination of our 2022–2025 Strategic Plan, which prepared IMA for the profound transformations in its market. During this period, we have strengthened our performance, modernized our customer journeys, accelerated our international expansion, reinforced our employees’ commitment, and implemented major structural changes. It is this foundation that allows us to look to the future with conviction and determination.

A solid performance to wrap up the 2022–2025 Strategic Plan

Driven by international expansion and its French operations, working alongside its mutual shareholders and partners, the IMA Group posted solid results in 2025.
Revenue reached €1,112 million in 2025, representing a 7% increase compared to 2024.
Consolidated net income attributable to the Group reached €42.8 million, compared to €32.2 million in 2024, representing an increase of €10.6 million (+33%).

The number of assistance cases handled by IMA Group is up 6.5% compared to 2024, with 4.1 million cases handled in 2025:
• A 4.6% increase in Travel Assistance cases, driven in particular by growth in medical assistance (+23.6%) and Travel Insurance;
• A 0.2% decrease in Home Assistance cases, amid a restructuring of the French market;
• A 1% decrease in Residential Assistance cases, due to moderate weather-related activity in 2025.

Behind these results are teams working tirelessly to collectively resolve crises: in 2025, 16 million calls were handled by assistance centers, equating to one person assisted every 7 seconds, 24 hours a day.

2022–2025 Strategic Plan

The year 2025 marks the culmination of the 2022-2025 Strategic Plan. Designed to strengthen the company’s performance and prepare for the future, this plan has enabled the Group to reach a decisive milestone.
Over the past four years, IMA has exceeded its financial targets, accelerated its international expansion, modernized its customer journeys, enhanced its digital tools, and created more than 1,400 jobs. It has also undertaken fundamental transformations in its business model, organization, and governance to better respond to changes in its business lines and the expectations of its partners.
Building on these achievements, IMA is now embarking on a new phase designed to help the assistance provider distinguish itself and accelerate the diversification of its activities, thereby continuing to leverage assistance as a driver of economic, social, and environmental performance.

A closer look at 2025: strong growth driven by international markets

The year 2025 confirms the acceleration of the Group’s strategy of leveraging partnerships and diversifying internationally. In its international operations, the IMA Group reported revenue of €192 million, up 28% from 2024. This growth is driven both by the expansion of the Travel offering and the acquisition of Pelayo (Spain).

IMA Ibérica accelerated its growth in the Mobility, Travel, and Home markets through a strategic alliance with Pelayo Mutua and Seguros Lagun Aro, recording 23.7% growth in 2025. IMA Ibérica also opened an office in Ávila and inaugurated its new headquarters in Madrid;
IMA Italia strengthened its presence in the Travel segment with the successful launch of a partnership with Heymondo and the rollout of the “Tuttokay Ho IMAWAY” campaign to promote the Group’s Italian entity’s Travel insurance;
In Morocco, Wafa IMA Assistance has reached a new milestone, climbing to second place in the Moroccan assistance market with 16% growth—exceeding the market average. The Group’s Moroccan subsidiary has received several awards, including the 2025 Morocco Customer Service of the Year award in the Assistance category (for the second consecutive year). In addition, Wafa IMA Assistance earned the “Top Employer” label for the 2025 fiscal year. Furthermore, in collaboration with IMA Protect, Wafa IMA Assistance launched an innovative tele-assistance offering on the Moroccan market;
IMA Benelux confirmed its growth momentum while consolidating its position among the top-ranked players in the Belgian market in terms of NPS¹. This trajectory was accompanied by external recognition, as the company was named one of the fastest-growing large companies in the province of Liège. IMA Benelux also inaugurated its new BREEAM-certified headquarters in Liège.
IMA Benelux a confirmé sa dynamique de croissance, tout en consolidant sa position parmi les acteurs les mieux classés du marché belge en matière de NPS¹. Cette trajectoire s’est accompagnée d’une reconnaissance externe, l’entreprise ayant été distinguée parmi les grandes entreprises à la plus forte croissance de la province de Liège. IMA Benelux a également inauguré son nouveau siège à Liège, certifié BREEAM.

1. Net Promoter Score

An overall increase in business activity in France

IMA ASSISTANCE France: steady, sustainable growth

IMA ASSISTANCE France’s business continued to grow in 2025. This growth trajectory was reflected in:
• A 0.9% increase in the number of claims (Mobility, Wellness, Home);
• The launch of a recruitment campaign for 150 permanent positions at the Limoges site (inauguration of the permanent offices in February 2026).

IMH: stabilized performance

Against a backdrop of moderate climate-related claims in 2025, IMH continued its efforts to improve technical and quality standards while strengthening its role as an economic regulator. This momentum resulted in:
• Prioritizing repair over replacement, with training for service providers in appropriate techniques;
• The development of a centralized procurement system for materials and services for the network, via the Synerciel procurement platform, enabling cost control and the prioritization of more sustainable materials.
IMH’s revenue amounted to €52.3 million in 2025, representing a 10% increase compared to 2024.

IMATECH: a strengthening market position

In 2025, IMATECH saw growth in both its business and resources:
• A 9% increase in headcount (811 employees) compared to 2024;
• The expansion of legal services and the launch of Eloïse (legal AI designed to facilitate fast and secure access to legal information);
• The strengthening of its position in outsourced management.
IMATECH’s revenue reached €40.7 million in 2025, a 6% increase compared to 2024.

IMA Protect: momentum gains traction

IMA Protect celebrated its 25th anniversary and reached a new milestone in its development by strengthening its visibility in the remote monitoring and remote assistance markets. This momentum resulted in:
• The rollout of a new brand identity and the launch of a large-scale advertising campaign;
• The acquisition of Excelium’s security operations to accelerate IMA’s growth trajectory in the professional remote monitoring market;
• The “Brand of the Year 2025” award on its first entry.
In 2025, IMA Protect’s revenue reached €51 million, an 8% increase compared to 2024, reflecting IMA’s commitment to developing high-value-added offerings aligned with the evolving needs of its customers and partners.

Investing and innovating for the future of assistance

IMA Group has continued to enhance its assistance services. After investing in The Treep (a software provider specializing in business travel and assistance), Carbookr (a B2B marketplace for light and commercial vehicle rentals), and Finovox (a document verification and anti-fraud solution), IMA Group acquired a stake in Revolte in 2025, a network of e-garages specializing in the repair of electric and hybrid vehicles and the training of technicians, demonstrating its commitment to remaining a key player in the transformation of mobility.

At the same time, the Group continued its innovation efforts to evolve its business lines and improve the customer experience:

The rollout of a new Call-In interface that displays all the information assistance agents need to understand a situation and focus on empathy and active listening with the customer;
The creation of the eRescue platform, which centralizes geolocated emergency alerts in real time from vehicles (eCall), motorcycles, and smartphones via satellite, enabling assistance agents to immediately assess each situation;
The rollout of an app that allows service providers and beneficiaries of IMA Benelux, IMA Italy, and Wafa IMA Assistance to track the arrival of a service technician in real time, similar to the system already in operation in France;
The completion of the overhaul of the applications for our information system covering the Mobility, Wellness, and Medical assistance lines of business, and its international rollout, accompanied by the enhancement of voice and digital customer journeys for beneficiaries.