A unique company at the heart of the IMA Group

IMATECH is a company specializing in customer relationship management for highly technical subjects: legal, automotive technology, insurance.

We have been working alongside our clients for over 25 years to design, operate, and improve their customer relationship systems in regulated, sensitive, or complex contexts.

A clear mission

To provide an expert and human response to every interaction in the customer journey.

Our solutions combine:

Specialized teams that receive ongoing training
Proprietary tools (remote diagnostics, AI, business platforms)
Rigorous performance-focused management

Our strength: structured offerings designed to adapt effectively to every situation.

4 conseillers clients regardent un écran

Our DNA

Expertise, innovation, proximity

These three pillars structure our daily activities.

At IMATECH, our employees are true specialists, each an expert in their field: technology, automotive engineering, law, or insurance consulting. Their sector expertise guarantees reliable, concrete solutions tailored to each challenge.

They work with precision, responsiveness, and commitment on the most demanding customer projects.

A company of the IMA Group

IMATECH is part of the IMA Group, a leading player in the fields of assistance, insurance, and personal services in Europe.

This affiliation provides us with a solid foundation for innovation, development, and guaranteeing our customers a high level of service.

The IMA Group in figures

These results are driven by stable, committed teams who receive ongoing training and are assessed by a dedicated department according to quality, deadline, and satisfaction indicators.