Publié le 15/05/2025
AI : IMA launches its legal chatbot ELOÏSE to enhance the customer experience
This chatbot, developed in-house by IMATECH, draws on AI resources and is part of the Group's innovation strategy. ELOÏSE was designed by and for our legal experts, giving them access to reliable, immediate information with the aim of enhancing the quality of our customer experience.
In a constantly changing legal and regulatory environment, accessing the right information is a major challenge in making the law accessible to all. IMATECH's answer: ELOÏSE, a legal AI based on 20 years of expertise and an internal database fed by 180 lawyers.
Des bénéfices clients immédiats
- A seamless and enhanced customer experience: rapid access to information, immediate and relevant responses.
- A reliable and scalable tool: concrete use cases in all areas of activity, real-time updates taking into account specific regulations and the latest case law.
- Secure operation on a closed-source basis: guaranteed confidentiality.
For IMATECH, operational efficiency and customer focus are key issues. While each lawyer spends an average of four hours per week* searching for legal information, using ELOÏSE frees up valuable time. Lawyers can devote themselves to analysing the legal substance for an approach focused on listening to and understanding customer needs, thereby enhancing the customer experience.
Enhancing the expertise of legal professionals: focusing on understanding the context of the interlocutor, providing educational explanations of the issues involved, and offering guidance
Increased customer satisfaction: greater efficiency in case management
In the medium term, with the involvement of its legal experts, IMATECH is planning new deployments such as the analysis of case law and the integration of customer and partner management features. The aim is to broaden access to other groups: partners, potential customers and the general public with no legal expertise.
* Report ‘L’IA générative et l’avenir du travail en Amérique’, McKinsey Global Institute, 2023.
‘In a constantly changing legal landscape, our ambition is to continuously improve our operational efficiency in order to fulfil our mission. This is the whole point of ELOÏSE and its future developments. This legal AI, unique to IMATECH, is a real technological lever that enables us to satisfy our clients even more and make the daily lives of our lawyers easier.’
