The strengths and added value of our network of service providers in France

With nearly 10,000 service providers in France, our dense network, tailored to regional specificities, covers all our areas of expertise: Mobility, Housing, Health & Well-being, Travel, and Medical. This diversity of players enables rapid, coordinated, and high-quality interventions, even in unforeseen situations.

Each service provider is supported and regularly challenged, with a view to continuous improvement and shared CSR commitment. We have recognized expertise in creating and managing networks, fostering lasting and demanding relationships. 

A network of service providers on the move

To meet current needs and future challenges, the IMA network of service providers is constantly evolving. It is continually expanding its expertise to keep pace with changes in practices and territories. Renewable energy installers, electric charging station installation professionals, and pest control specialists, for example, complement an already structured and recognized network. This dynamic allows us to provide responsive and relevant solutions that meet the expectations of our beneficiaries. We have a dynamic network that is constantly monitoring the key skills of today and tomorrow. 

2025 Key figures

  • +1 600

    towing services 

  • +1 600

    housing service providers

  • + 4000

    home care services

Quality commitments for a lasting partnership

We build lasting relationships with our service providers. Every partnership begins with a rigorous selection process that takes into account geographical coverage, skills, accreditations, availability, and quality of service, all with a view to controlling costs.

Furthermore, proximity in the field is central to our approach. Our area managers coordinate the network and provide ongoing support to our partners. This presence enables us to maintain a high level of responsiveness and availability for these professionals.

We also regularly monitor services using shared indicators, audits, and needs-based management. The digitization of our processes complements this system, streamlining and simplifying exchanges and improving the customer experience.

With over 40 years of experience and as a leading player in the assistance sector in France, we place people, trust, and shared values at the heart of our relationship with our service providers. 

Rigorous selection and monitoring for ever-higher quality

Every new service provider that joins our network undertakes to comply with specific requirements, formalized by signing a partnership agreement and following a set of specifications specific to each profession. 
This commitment is based on a shared quality framework. This document includes service quality objectives and an appropriate price list, with a view to establishing a sustainable and balanced partnership. 
During interventions, each member of the IMA network contributes directly to the quality of customer relations expected by IMA's clients (shareholders, automotive manufacturers, mutual insurance companies, etc.). Our dedicated teams ensure continuous quality monitoring based on operational indicators, satisfaction surveys, and analysis of field feedback. 

Trust at the heart of the partnership

Discover our code of ethics (FR)

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  • Why join IMA?

    IMA is a dynamic network renowned for its quality of service, based on relationships of trust and opportunities for long-term collaboration. 

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  • Our areas of expertise

    Mobility, Home, Wellness, Travel & Medical Care: discover the breadth of our areas of expertise and the skills mobilized on a daily basis by our network of service providers. 

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